Last updated: (1st April 2019)
Fortis Law ("us", "we", or "our") operates www.fortislaw.co.uk (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this information.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that pertains to interests you have expressed regarding our services.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Last updated: (April 1st 2019)
What are cookies?
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
No one funeral is the same and we offer the simplest way for you to plan your funeral.
Rather than complex plan choices, a Fortis Funeral Plan is a straightforward way of choosing the things you want for your funeral and not paying for items or services that you may not want or indeed use.
Our unique Cremation Guarantee also enables you the peace of mind to know that when the time comes, all the items chosen within your plan are fully guaranteed not to cost you, or your loved ones, any additional money at what is already a very difficult time.
The team at Fortis Law see thousands of clients every year and sadly, sometimes, but very rarely a client isn’t entirely satisfied. In the event that you’re not totally satisfied with the service you have received from our team, we would like to hear about it so that we can evaluate matters and improve the service we offer.
Who should you speak to?
If you would like to discuss your complaint with a member of our team, then please contact us on 01543 747010 and ask to speak with Craig Copley. Craig may be able to sort the problem out straight away. If he can’t, he will encourage you to submit a formal complaint.
What is a formal complaint?
We acknowledge that any expression of dissatisfaction deserves looking into and will require a prompt response. If, after speaking to Craig you would like to submit a formal complaint, please put your complaint in writing to Fortis Law, Spear House, Cobbett Road, Burntwood, WS7 3GL for the attention of our Client Care Manager. We would ask that you provide as much information as possible in order that we can investigate matters. Please include a case reference, details about what your complaint is, and what you consider to be a satisfactory resolution.
We will send an acknowledgement of your complaint in writing within 14 days. Our Client Care Manager will review matters, and a formal response will be provided with our findings and our suggested resolution with 28 days from receipt of the complaint.
If you are still not satisfied with the outcome of the complaint, you are free to escalate the complaint to an independent adjudicator for arbitration.